You will get email/slack notification from Joey that one of your clients has submitted a chargeback.
Similar to the negative review process, you will first try to call the client and understand why they submitted the chargeback and get them to reverse it. Your manager may be of assistance. If we come to a resolution, we ask the client to sign a General Release & reverse the chargeback.
If we are unable to get the client to proactively reverse the chargeback, leadership will determine if we defend the chargeback, Joey may need your help collecting documentation.
If the chargeback is defended and lost, you lose the commission. If the client submits the chargeback a second time after we win, you lose the commission. (Second chargebacks cannot be defended in most cases.)
If the chargeback is defended and won, your leadership will then help determine if we want to drop the issue and close the account or if someone needs to reach out and try to get a General Release, which will eliminate the risk that the client will submit the chargebacks a second time.
