NOTE: New projects should be created and assigned directly from Butler Dashboard and discussed inside the created ClickUp task.
Notifications: Keep Slack notifications active and try to respond in slack to direct @mentions ASAP and within 1 hour during business hours and asap outside of hours if possible.
Status Updates: If you are OOO for extended period, use the easy status feature to ensure team members know you are not reachable. Or add that on your Google Calendar, so it will be automatically updated.
Channels: Public channels should be the norm, with clear labels and descriptions. Private channels are for sensitive projects. Bookmark the ClickUp link to projects in relevant channels.
Customer Channels : The '#customer-' channel format facilitates day-to-day coordination and visibility into operations with customers. This is vital now for leadership team visibility into the day-to-day usage and projects customers are working on with Butler team, and will become even more vital as we scale and customers are transitioned to new account coaches.
Direct Messages: These should only be used for private conversations - when discussing a customer or internal project these conversations should be in the public channel if possible.
Groups: These can be used for private discussions conversations related with specific members of the team.
Threads: Within channels try to respond to each question or comment within the reply Thread so we can keep the channels clean and easy to catch up on when needed.
Text messaging is a secondary communication channel for back-up/escalation to reach team members.
