Here is the information of how commissions are calculated at Topline, covering three parts: upsells, standard sales tied to monthly task completion, and retention-based bonuses.
The account moves to an immediate 10% commission, upon securing any monthly upsell or if your account refers a new Flex customer.
One-time upsells are always 10%.
Example: If you have a client in month 3 on Flex Plus $1000/mo you would receive a 5% commission ($50) but if you are able to get an upgrade to Flex Enterprise ($2,000/mo) you would move immediately to a 10% commission ($200) on the entire book for that client.
These bonuses reward you for keeping clients active and maintaining long-term relationships.
Active Customer (5%)
– Customers must be active in Topline OS, and all three core tasks must be done.
6-Month Relationship Bonus (8%)
– You have worked with the client for more than six months.
1-Year Relationship Bonus (10%)
– You have worked with the client for at least one year.
Normal commission depends entirely on completing three key tasks. If you fail to complete any of the three, you earn zero for that account. Also, if a client cancels or downgrades to SO, commission won’t be paid.
Review Update (Bi-Weekly) Completed Correctly and On Time
– Submit your two review updates correctly and by the deadline, and log each item in ClickUp.
Service Level Agreement (SLA)
– Respond to every customer inquiry within 2 business days. Also, be on time every time you have a meeting and let clients know if you will miss a meeting when you are out.
Content Blast Tasks Completed and On Time
– Publish a social post, an email, and a blog post, and log each item in ClickUp. Not applicable for clients not on a Flex+ plan or higher.
Ads/Creative Projects Review & Delivery
– Follow the guidelines in the Handbook for Ads/Creative Projects, and share the deliverables with your client on time.
Reminders
SLA responses must go out within 2 business days.
Review updates must meet our quality standards and deadlines inside Clickup.
Every content blast item must be logged in ClickUp to count. This includes social media posts (4), email and blog post.
Retention bonuses apply only when all core tasks have been completed for that period.
if a client downgrades or cancel, commission won’t be paid.
